Terms and Conditions

Terms and Conditions

Minimum Order Price

ESAF has set minimum order value to Rs. 1,000/-. This means customers cannot place the order if the order total is below 1,000/-.

Payment Method

ESAF accepts only online payment through credit card, debit card and net-banking. We do not accept the Cash-On- Delivery.

Shipping Policy

ESAF provides free shipping for all E-Commerce orders across India. Following are the approximate timelines for dispatch and delivery of products.
Dispatch: ESAF will dispatch products for orders received within 7 working days from the date of order. Dispatch is subject to confirmation of payment received from payment gateway/bank.
Delivery: We ship the products through reputed courier/cargo service providers. Expected delivery time is 7 days from dispatch within India. The delivery time may exceed for remote locations.

Cancellation Policy

Orders once placed cannot be cancelled.

Return Policy

ESAF accepts returns only in following cases:
1. Products are received in damaged condition
2. Products received are different from those ordered
In any of these cases, customer can return the products to ESAF. ESAF will replace the product within 30 working days.

Customer should adhere to following guidelines for returning products:

Please inform ESAF customer care through email or phone immediately on the receipt of the product about damage or problems on phone no: 04873207004
Please retain original packing including tags, labels and products should be returned in the same conditions as delivered. Please note that if any wear/tear, altercations to products are found which are obvious to be done by customer, return won’t be accepted
Based on the instructions from ESAF executives, customer can ship the product through courier back to ESAF. Please ship the courier to following address:
E-Commerce Customer Support,
ESAF, Ebenezer Complex, Mukkattukara Road, Thrissur, Kerala, INDIA
Please mention your name, order number and mobile number on the box
Customer should intimate about the courier and tracking ID to ESAF customer care team as soon as products are dispatched

Disclaimer Policy

"The site provided by The ESAF Store on an “as is” and “as available” basis. The ESAF Store makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. The ESAF Store does not warrant that this site, its servers, or e-mails sent from ESAF are free of viruses or other harmful components. ESAF will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. The ESAF Store Products are handcrafted using natural fibers. The subtle variations in color, textures & finishing are intrinsic to hand made products. Our products involve crafts based traditions of handloom & hand woven.